Refund & Return Policy

At ClickNCart, we believe in delivering a secure and satisfactory shopping experience. As a trusted third-party certified reseller of antivirus software, we value your trust and aim to offer a refund and return process that is straightforward, transparent, and customer-focused.

1. Our Commitment to Customer Satisfaction

Your experience matters. We offer digital antivirus product keys that are delivered electronically—quickly and securely—to your registered email after payment. While our goal is to ensure that every customer is satisfied with their purchase, we understand that occasionally, a return or refund may be necessary.

2. Eligibility for Return & Refund

We offer a 7-day return and refund period from the date of purchase. To qualify for a refund, the following conditions must be met:

• The product key has not been activated or used

• The purchase was made within the last 7 calendar days

• The reason for the return is legitimate, and all supporting information is provided

If these conditions are met, we will promptly process your refund with a positive and courteous approach.

3. How to Initiate a Refund Request

To initiate a refund, please contact our customer support team through our website or via email. Kindly include:

• Your full name and order ID

• The registered email address used during the transaction

• The reason for the refund request

• A statement confirming that the license key has not been used

Our support team will review your request and respond within 24–48 hours with further instructions.

4. Payment Method & Refund Timeline

All payments are processed through Stripe Payments, ensuring safe and secure transactions. If your refund request is approved, the refund will be issued to the original payment method used during checkout. Depending on your financial institution, the credited amount may take 5–10 business days to appear in your account.

5. Non-Refundable Scenarios

While we strive to accommodate all valid refund requests, the following situations are ineligible for refunds:

• The product key has already been activated or redeemed

• The 7-day refund period has expired

• Incomplete or incorrect information is submitted during the refund process

Please note: Due to the digital nature of our products, we are unable to accept traditional returns.

6. Accuracy and Responsibility

Customers are responsible for providing the correct email address and payment information at the time of purchase. ClickNCart is not liable for issues resulting from typographical errors, incomplete information, or misuse of the digital product once delivered.

7. Need Help? We're Here for You

Our team is dedicated to offering timely support and guidance. If you have any concerns about your purchase, feel free to reach out—we’re here to help with a friendly, solutions-first approach.

8. Policy Updates

We may revise this Refund & Return Policy to ensure it stays current with legal standards and user expectations. Any updates will be posted on this page. By continuing to use our services, you agree to the latest version of this policy.

Customer Support & Assistance

ClickNCart is committed to providing excellent customer service. Our support team is available to assist with any refund or return inquiries.

• Email: support@clickncart.xyz

• Phone: +1 (855)-741-8370

• Office Address: 5900 Balcones Drive #25130, Austin, TX 78731

Policy Compliance & Transparency

ClickNCart adheres to all applicable eCommerce regulations and ensures compliance with industry standards. Our refund and return policy is designed to provide clarity and fairness to our customers while maintaining ethical business practices.

Final Note

We value our customers and strive to offer a seamless shopping experience. If you have any questions or concerns regarding our refund and return policy, please reach out to our support team for assistance.